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What Clients Say Just a quick note to say thank you for Monday. It was an awesome day - I think the team got a lot out of the morning and the results from the CAB were fantastic - Dean Thornton ,Partner, Smith Thorton Accountants This is great – it's a much better read now and I like the way you've laid it all out. Colin has completely transformed me as a professional. His knowledge of coaching accounting professionals is exceptional. Not only client management, but also the communication and people management skills which are so important in our professional lives. He gave me the skills I needed to conduct myself as a professional, to be a true advisor to my clients and to motivate and lead my team. He also helped become a lot more confident and motivated. I can never than Colin enough for what he has done for me. Just out of interest, having been galvanised by your presentation, I did make a change to my plans the following day. I was due to meet existing clients on one of our sites... I went straight to the office and briefed our engineers on site on what to say and do. As a result... they came away with another order – so it’s working already! Colin, I would just like to let you know that it has been an ABSOLUTE pleasure working with you, you have provided me with tremendous and wise advice as well as always being there when there were issues to tackle. Your kind words and references were greatly appreciated and I can’t stress how much I highly regarded you and your workmanship. Thank you, Colin, for the efforts you have put into `getting and trying to keep' me on track. Your support and advice has made a great difference to the business and ... I know in the long term that the planning (such as it is and has been) will pay off. Many thanks for all of the organisational work and high standards of professionalism you’ve shown throughout. Bloody Brilliant! It is much better to outsource this to a professional. Otherwise it becomes too difficult internally to make the necessary changes. Great job on our articles, I didn’t know I could sound so good! Colin's knowledge of the accounting industry and how it works makes his insights invaluable to anyone wanting to grow their practice. My Dad helps his clients to do better things. Wendy is doing a great job. I have a complaint... she makes me think so much I now own half of the Panadol company. Her support has done it all. Listening to her words of wisdom when I have not been convinced was the push. It has been great to work with you and lots of fun. You’ve provided excellent service, good humour, patience and sensitivity. You have helped us greatly and have made a very real difference in what we do in our business and personal lives and especially the way we feel about ourselves and others. Colin presents educated, straightforward, yet upbeat information on how we can add value to our practice. He is passionate and frank and impressed us by the way that he has been able to communicate important information to assist us. I have watched Colin speak at sessions from 3 to 300 people and adapt perfectly to the situation. With Colin's background in accountancy he naturally brings a professional and technical depth to any presentation but is able to balance this with the real world, customer focused, commercial understanding that applies to every business. His style is relaxed and easy to absorb. You epitomise what attitude, loyalty, client focus and joy are all about. Thank you so much for all the joy you have brought to us and to the thousands of clients around the world. When I think of ‘high touch’ client support you are the model we talk about. You have done this is in the most ambiguous of environments. You have made a HUGE contribution to systems development, staff appointments and training. I want you to know how much I appreciate the constructive comments you have made on the changes to the support process and collateral systems. Your incisive input will be enormously valuable. You are a true quality person and we have benefited from your presence in Australia, the United Kingdom and now the US. Thank you. A big thank you to you for the way you focus on work. I know I am preaching to the converted when I speak to you about client management. It was more fun in the US when you were here!
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